“We are building a world-class healthcare organization,” says Michael Goebel, Chief Executive Officer for HAH since November 2011. “We envision an organization that is one of the best in the country.”
His criterion for every aspect of the new patient pavilion: “Does it pass the mom test? We take care of people at the most vulnerable times of life, and I want every patient to get the care I would want for my own family members.” Michael and his family relocated to Hinsdale in 2010 when he joined Adventist Hinsdale Hospital. “We love the community feel of Hinsdale and the overwhelming support for our hospital,” he says.
The patient-centered approach translates into features that improve the patient experience from the time they walk into the airy atrium to register, to having family members stay overnight when needed, until the day they go home with the privacy and dignity every patient deserves.
The patient pavilion will differ from conventional hospitals in a number of ways. The
entrance atrium and all of the patient rooms have large windows that allow in abundant natural light, creating a feeling of space and optimism. The new Calandra Chapel is located just off the spacious atrium lobby with its cascading wall of water. Connected to the existing hospital, there is seamless patient navigation between the “new” pavilion and the “older” section of the hospital. Most rooms in the original hospital building are also being completely renovated and updated as part of this project.
Each of the four patient floors of the new wing has been designed with the concept of “neighborhoods” in mind. Several nurse stations on each floor don’t look or feel like traditional stations. Rather, they blend seamlessly with the flow of the entire floor and are situated such that nurses are no more than 50 feet from any patient on the floor.
Each private patient room has three zones—one each for patient, caregiver, and family—its own bath, plasma TV, wireless Internet access, and roll-out beds to accommodate overnight guests. A family suite on each floor has a larger family gathering area. Separate corridors for patient and visitor traffic allow for patient privacy when being transported from one section of the hospital to another.
On the main floor, the central waiting area is carefully planned to create better patient flow, with all adjacencies conveniently starting here—individual surgical consultation rooms allow doctors to meet with families in private. The waiting area is equipped with workstations, a children’s play area, a café, and a gift shop to make the experience as comfortable, productive, and homelike as possible. A new separate exit and pickup area for patients who have been discharged allows for privacy when leaving the hospital.
This pavilion is the first of a $22 million two-phase project. Phase two is a proposed cancer and outpatient center to be located on Ogden Avenue in Hinsdale. In typical fashion, the community and Hinsdale Hospital’s Foundation stepped up to support the capital campaign.
“The community has always been supportive of our hospital,” says Susan King, Executive Director of the Foundation. “The hospital was founded over 100 years ago by a community member who donated the land and lent the hospital money. A lot of the support comes from patients and families who have been cared for here and are grateful for the care they’ve received.”
Established in 1986, the Foundation Board is governed by a Board of Directors consisting of local community members, physicians, and Adventist Hinsdale Hospital executives. Its mission is to maximize philanthropy and goodwill in the community, and to support capital projects, nursing initiatives, and other programs within the hospital.
“The Foundation has also made a lot of equipment and technology possible,” adds Michael. The new pavilion will have state-of-the-art equipment to improve patient safety and efficiency. A computerized physicians order entry system will enable providers to enter 80 percent of all medical orders online. A new patient identification system will add more safety in administering medications.
“This is the biggest modernization undertaking ever in the hospital’s 100-year-plus history, reflecting a unique partnership between the hospital and Foundation,” says Susan.
Adventist Hinsdale Hospital appears to be well on the way to achieving its “Your Family, Your Health, Our Commitment” goal.
For more information, visit keepingyouwell.com or hinsdalehospitalfoundation.com, or call 630-856-2000
—Words by Elaine Doremus Slayton